Treasure Island Resort & Casino

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Beverage Supervisor

Beverage Supervisor

Category 
F&B
Shift 
Swing/Second
Type 
Full-Time

More information about this job

Overview

SUMMARY: To provide leadership to the Beverage Department staff in order to monitor service standards, control inventory and distribution of product; maximize profit, guest and team member satisfaction. Responsible for a high level of guest service as described in your departments guest service standards.

Responsibilities

  • Directly supervise bartenders, wait staff and bar backs including: Communicate daily objectives to ensure expectations are understood and fulfilled and complete performance management and evaluations
  • Monitor compliance with departmental policies: i.e. alcohol, MICROS reports and procedures
  • Assist in training of beverage staff, development and implementation of training manuals, policies, procedures and job descriptions
  • Resolve team member and/or guest incidents to maximize performance and satisfaction
  • Schedule staff in accordance with business needs and closely scrutinize payroll

Qualifications

Required:

  • High School Diploma/GED or equivalent experience
  • 1 year supervisory experience with bar operation in high-volume, multi-beverage venues

Preferred:

  • Previous casino experience
  • Previous experience with MS Excel, MS Word and computerized point of sale system (MICROS)

Skills Required:

  • Accurate and detail-oriented
  • Strong organizational skills
  • Excellent written communication skills
  • Excellent verbal and interpersonal communication skills
  • Excellent problem solving skills
  • Strong leadership skills

Preferred:

  • Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP

Abilities Required:

  • Ability to work fast and efficiently
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to independently complete multiple tasks in a professional manner
  • Ability to serve both internal and external customers
  • Ability to speak in a clear, concise and pleasant voice