Treasure Island Resort & Casino

Returning Candidate?

Hotel Front Desk Clerk

Hotel Front Desk Clerk

Hotel Ops
Variable Part-Time

More information about this job


SUMMARY: To register hotel guests. Responsible for a high level of guest service as described in your departments guest service standards.


  • Take guest reservations, negotiate rates, register guests and make keys
  • Handle cash and cash equivalents
  • Answer questions and resolve guest complaints
  • Works with the Property Management System and generates reports
  • Calculate charges to guest accounts Perform shift work reconciliation
  • Provide clerical support Back-up for PBX/Reservation as needed



  • High School Diploma/GED or equivalent experience


  • 1-year switchboard and/or reservations experience
  • 1-year cash handling experience

Skills Required:

  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
  • Excellent verbal and interpersonal communication skills Excellent problem solving skills
  • Proven to accurately type

Abilities Required:

  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to enthusiastically and professionally sell and / or up-sell property amenities
  • Ability to speak in a clear, concise and pleasant voice
  • Ability to answer a multi-line phone system in a professional and courteous manner