Treasure Island Resort & Casino

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Box Office Revenue Supervisor

Box Office Revenue Supervisor

Category 
Marketing
Shift 
Varies
Type 
Full-Time

More information about this job

Overview

SUMMARY: To oversee the day-to-day operations of the Box Office and manage ticket sales of all revenue-generating ticketed events. Responsible for a high level of guest service as described in your departments guest service standards.

Responsibilities

  • Hire, schedule, train, coach and evaluate staff and conduct performance reviews
  • Direct daily work activities and inspect completed work for conformance to standards
  • Audit daily box office transactions including deposits, variances and shift reports
  • Assist with selling tickets and providing event information to guests
  • Resolve guest complaints to maximize satisfaction and problem-solve future situations by improving communication at point-of-purchase
  • Set-up ticketed events using show specs, input VIP Packages, and place holds and qualifiers
  • Be present prior and during ticketed events; and prepare artist comps, guest lists, relocation tickets and final show audit
  • Analyze Box Office efficiency to improve operations and tickets sales and change strategies to increase sales and improve show profitability
  • Work with external ticket marketing to push ticket sales
  • Align paid ticket purchasers information to internal database for further concert marketing
  • Handle internal ticket comp requests, maintain a log and ensure that amounts do not exceed show allotment  
  • Coordinate Fan Clubs and VIP Ticketing Services; set up the VIP package distribution, applicable meet & greets/catered events on day-of-show; and release unsold VIP packages for resale
  • Distribute show information to internal business partners
  • Provide / communicate box office reports and information as requested
  • Assist other Casino areas with Ticketing Services- including training and research
  • Maintain operating supplies and assist with purchasing to improve effectiveness  

Qualifications

Knowledge and Certification

Required:

  • High School Diploma/GED or equivalent experience
  • 2-year degree in a related field; plus 2 years box office management experience (including concert venue and national performing artists); or a combination of equivalent experience and/or education

Preferred:

  • Experience with a Ticketmaster operating venue
  • Previous cash handling experience
  • Previous customer service experience

Skills Required:

  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
  • Excellent written, verbal and interpersonal communication skills
  • Excellent problem solving skills

Abilities Required:

  • Ability to work fast and efficiently
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to serve both internal and external customers
  • Ability to control labor costs
  • Ability to speak in a clear, concise and pleasant voice