Treasure Island Resort & Casino

Returning Candidate?

Security Ambassador

Security Ambassador

Category 
Security
Shift 
Varies
Type 
Full-Time

More information about this job

Overview

SUMMARY: To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department’s guest service standards.

Responsibilities

  • Serve as an initial point of contact for arriving guests
  • Act as a source of information and provide security and/or medical resources
  • Maintain general security awareness of organizational assets, including personnel
  • Perform repetitive duties and react to incidents, as necessary
  • Detect safety and security problems and communicate with security officers
  • React to incidents and make appropriate notifications
  • Resolve conflict in a professional manner, as necessary
  • Contribute to written reports, as required
  • Exercise care when handling property assets to prevent loss or damage
  • May be required to testify and provide statements for use in judicial and administrative proceedings

Qualifications

Knowledge and Certification

Required:

  • High School Diploma/GED or equivalent educational experience

Preferred:

  • Previous community involvement or networking experience; or
  • Previous experience with hotel, retail or restaurant “front of house” guest service; or
  • Previous experience in public safety, security or military

Skills Required:

  • Strong verbal and interpersonal communication skills
  • Strong problem solving and conflict resolution skills
  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities

 Abilities Required:

  •  Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to remain outgoing and approachable
  • Ability to serve both internal and external customers
  • Ability to speak in a clear, concise and pleasant voice
  • Ability to multi-task and work efficiently
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to respond to customer inquiries while remaining pleasant and cheerful
  • Ability to enthusiastically and professionally describe property-wide amenities