Treasure Island Resort & Casino

Casino Host (Swing)

Category
Gaming Ops
Shift
Swing/Second
Type
Full-Time

Overview

SUMMARY: To identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department's guest service standards.

Responsibilities

  • Provide superior guest service while maintaining a high level of maturity, professionalism and credibility
  • Understand the operations and functionality of the various player tracking systems
  • Input, update and maintain accurate player information into player tracking database
  • Provide guests information on the Island Passport club membership program and various casino amenities such as gaming, entertainment and promotional events
  • Utilize the player tracking system for redemption of cash, prizes and comps within department guidelines and regulations
  • Handle guest questions and concerns in a professional and courteous manner
  • Handle all incoming and outgoing calls
  • Assist guest with reservations for hotel stays and other player events
  • Assist with compiling mailing list and mailing out invitations
  • Participate and assist in marketing programs on and/or off property designed to recruit, reward and retain premium players

Qualifications

Required:

  • High School Diploma/GED or equivalent experience
  • 1-year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host

Skills Required:

  • Strong computer skills including working with spreadsheets

Abilities Required:

  • Ability to work fast and efficiently
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to independently complete multiple tasks in a professional manner
  • Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities
  • Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

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