Treasure Island Resort & Casino

Hotel Operations Manager

Category
Hotel Ops
Shift
Varies
Type
Full-Time

Overview

SUMMARY: To provide leadership for all Hotel Operations in order to achieve planned goals for revenue and profit while maintaining standards for guest and team member satisfaction, quality assurance and asset protection. Responsible for a high level of guest service as described in your departments guest service standards.

Responsibilities

  • Direct and coordinate the activities for assigned areas
  • Develop policies and procedures designed to achieve revenue and profit goals
  • Establish performance standards which define exceptional guest service
  • Maintain cleanliness standards and physical condition of the hotel and casino
  • Ensure safety and security of team members and guests
  • Responsible for inventory, occupancy and average rate and yield management
  • Set goals, objectives, room rates, credit policies and annual budget
  • Assist Supervisors with daily assignments
  • Responsible for implementing, developing and ensuring adherence to comp procedures
  • Resolve guest problems quickly, efficiently and courteously
  • Ensure policies and consistent practices are in place to train, develop, recognize, reward and provide growth opportunities for all team members

 

Qualifications

Knowledge and Certification

Required:

  • 4-year degree in hotel management or related field and 5 years hotel operations managerial experience in a mid-sized, full-service hotel; or equivalent combination of education and experience
  • 2 years experience with automated Front Desk and Reservations system

Preferred:

  •  Familiarity with a gaming environment

Skills Required:

  •  Accurate and detail-oriented
  • Strong organizational skills
  • Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
  • Strong project management skills
  • Excellent written communication skills
  • Excellent verbal and interpersonal communication skills
  • Excellent problem solving skills
  • Strong leadership skills

Abilities Required:

  •  Ability to follow established dress code policies and practice good personal hygiene
  • Ability to independently complete multiple tasks in a professional manner
  • Ability to serve both internal and external customers
  • Ability to manage departmental budget and control labor and expenses
  • Ability to maintain a professional demeanor
  • Ability to manage projects in a timely and efficient manner
  • Ability to adapt quickly to changing priorities

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