Treasure Island Resort & Casino

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Front Desk Clerk

Front Desk Clerk

Category 
Hotel Ops
Shift 
Varies
Type 
Full-Time

More information about this job

Overview

SUMMARY: To register hotel guests. Responsible for a high level of guest service as described in your departments guest service standards.

Responsibilities

  • Take guest reservations, negotiate rates, register guests and make keys
  • Handle cash and cash equivalents
  • Answer questions and resolve guest complaints
  • Works with the Property Management System and generates reports
  • Calculate charges to guest accounts Perform shift work reconciliation
  • Provide clerical support Back-up for PBX/Reservation as needed

Qualifications

Required:

  • High School Diploma/GED or equivalent experience

Preferred:

  • 1-year switchboard and/or reservations experience
  • 1-year cash handling experience

Skills Required:

  • Accurate and detail-oriented
  • Highly organized and ability to adapt quickly to changing priorities
  • Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
  • Excellent verbal and interpersonal communication skills
  • Excellent problem solving skills
  • Proven to accurately type

Abilities Required:

  • Ability to follow established dress code policies and practice good personal hygiene
  • Ability to interact with guests, coworkers and management in a professional and courteous manner
  • Ability to enthusiastically and professionally sell and / or up-sell property amenities
  • Ability to speak in a clear, concise and pleasant voice
  • Ability to answer a multi-line phone system in a professional and courteous manner